Update:
Kayelyn reached out and was very apologetic about my initial experience. She's incredibly personable and seems genuinely committed to making sure customers leave satisfied. I've updated my rating from one star to three based on my interaction with her—and Mike as well!
Kayelyn has a “let's get it done†attitude that I really appreciate, and I'm eager to see her push this through to the finish line. She's already been very communicative and, so far, has followed through on everything she said she would. I'll post another update after this weekend.
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I am someone who values my time and expects the same respect from others. I make it a point to communicate exactly what I'm looking for before visiting any dealership. Unfortunately, my experience with Sam was completely unacceptable. We communicated throughout the day via Facebook and text, and I made it clear what I was looking for, how much I wanted to put down, and all relevant details. I will be uploading the screenshots as proof shortly.
Despite all of this, when I arrived—after driving over 40 minutes—my time was completely wasted. Sam never bothered to relay any of the information we discussed to the finance manager, which is completely unprofessional. I repeatedly asked if the finance manager knew what we had discussed, and Sam repeatedly gave me vague, dismissive answers, saying he "thought so." I later witnessed him writing everything down on a sticky note and running it to the finance manager. This was not only frustrating but also a clear sign of incompetence.
To make matters worse, my credit was sent to multiple banks—something that could've easily been avoided had Sam done his job properly. This dealership is a prime example of bait-and-switch tactics, and they clearly don't respect their customers' time. I walked out in complete frustration and will not be recommending them to anyone.