Google Reviews

Micheal was very professional and kind

Pleasant experience all around. Sam was helpful and not pushy at all. Easy to deal with, attentive, and informative. Would absolutely recommend buying a vehicle here.

Disappointed and frustrated. I recently bought a car here, and it already needs a new radiator. The lack of communication has been unbelievable, I haven't received a single update unless I call first, even after telling them multiple times that I need my car for work. I work night shifts and have had to stay up waiting for a call that never came. No loaner car was offered, and now I've missed work and might not even be able to make my first payment because of this delay. What's most frustrating is that their Marysville location has always treated me with respect and communicated clearly, this location has been the complete opposite.

Worked with excellent choice auto they were great my salesman sam was informative and really went to bat to get me into the car I wanted thanks sam

Found a car elsewhere but Sam was very helpful and thorough. Test drive experience was smooth and Sam was open and honest about all cars that I viewed.

Michael was wonderful ❤️ I'm very happy to have his patience working in my favor. A kinda unique sales situation and he handled it well with humor and perseverance!!

Michael was a great help today! thank you for your amazing work today, one of the best helps we had!

We came in to look at cars and found one we liked. Our salesman, Michael was patient with us while finding the right vehicle. However, when we found the right vehicle there was absolutely no communication on price/ trade in value. We were told by the salesman that he could lower the sales price and he could give us around the KBB for the vehicle we were trading in. We sat there for 2 hours waiting for a verdict on these alleged deals. Without telling us, they were running our credit and attempting to put everything through at the original price and an offer on our trade in that was at least 2k lower than KBB. It would have saved us a ton of time if they were honest about where they were at with price and trade in.

These guys are awesome. Tommy had to use an E brake. The whole team was super helpful. Thanks for the new wheels..

My hubby(I'm his wife Crystal lol, I don't know why reviews show up under his name when I'm typing it on my phone lol) wanted a truck for so long but our credit sucks, we were very nervous while they were running our credit check, seems like it took forever, and figured we were doomed to hear the word no....but Katie was able to put us in a 2012 Dodge ram with less than 130,000 miles on it for payments less than $500 a month!! Katie is absolutely wonderful, very personable, friendly and a great conversationalist, you would never realize you were at the dealership for 4 hours waiting to sign paperwork, and she knows everything about every car in that lot (I swear she has one of those photographic memories)! The owner Alby(not sure how you spell his name, but that's how it sounds) was very nice and pushed to make sure we could drive it off the lot that day, even put gas in it so we could run before they changed their minds 🤣! Everyone was super friendly! I highly recommend excellent choice to anyone looking for a great vehicle at an affordable price!! And they have a huge selection of really awesome vehicles!!

Michael was extremely helpful and very professional, a true pleasure to work with.

Great service small shop takes really good care of you spent the day with mike i left happy an with a reliable truck

Kayelyn and the rest of the staff was super nice very helpful and made the buying process quick and seamless. THANK YOU!

I went with my best friend to buy a car here because I didn't want her to get taken advantage of. If you're ever here, I recommend asking for Kaylyn. She is who helped my best friend from start to finish and then some even after the purchase. I loved how she treated us. I am VERY picky with sales people because usually they only want you to make a purchase. They don't actually care. But Kaylyn never gave us that vibe at all. She was kind, patient with all my crazy questions, and genuinely considerate trying to really understand what my friend was looking for. There was never any pressure. She listened carefully, asked thoughtful questions, and helped guide my friend through vehicles until we found the Toyota that fit her needs and her budget. Even after the sale was complete, her customer service didn't stop. She remained incredibly responsive over the next few weeks, answering every question quickly and clearly even the really small ones. That kind of care is rare and I would know because again I have unbeatable standards with sales people. She really built a great rapport with us and I recommend Kaylyn 100%.

⭐️⭐️⭐️⭐️⭐️ for Kaelynn 🚫 ZERO stars for Sam and Excellent Choice Auto as a business Kaelynn was the only bright spot in this nightmare experience. From the first conversation, she was professional, honest, kind, and gave me complete confidence in moving forward with the purchase of a 2018 Cadillac XTS. I trusted her so much I sent money for the vehicle sight unseen. She's a preacher's daughter, and it truly showed in her integrity and care. She is the only reason I purchased this vehicle, and she deserves 5 stars all the way. However, when I arrived on June 3rd, Kaelynn was off, and I was left to deal with Sam. He picked me up in the Cadillac but never offered a test drive — 🚩 looking back, that should've been a red flag. At the dealership, I waited forever to sign papers, and during that time, he showed me other vehicles to “pass time,” but never once gave me a proper walk-around of the car I was buying. He told me the vehicle was clean, had passed a multi-point inspection, and he'd provide that paperwork along with the Carfax. Only the Carfax was ever given. No inspection report ever came — and now I believe that was intentional. When I finally took possession of the vehicle, I noticed what I thought was a spill on the inside of the driver's door. I asked for cleaner, and Sam reluctantly gave it to me. Upon closer inspection, it wasn't a spill — it was what appeared to be bite or claw marks. Some kind of animal damage that tore up the door panel — hard to see unless you're looking for it, but absolutely not what you expect from a supposedly inspected luxury car. I immediately asked to swap it for a comparably priced Audi on the lot. Sam's cold reply: > "That vehicle is your vehicle now. We can take it as a trade-in, but we're not doing a swap. You signed. It's yours." No accountability, no professionalism, just a smug “too bad” attitude. That moment erased any positive rapport we had. ⚠️ Now fast-forward to June 13th — just 10 days later and barely 400 miles driven… I filled up the tank and suddenly: Fuel gauge didn't move Car started sputtering Dashboard lights exploded: Check Engine, Stabilitrak, Parking Assist Speedometer stuck at 0 mph while I was driving at 40 mph I took it to AutoZone and had it scanned. The results? Devastating: ❌ U0073 – Control Module Communication Bus A Off ❌ U0100 – Lost Communication With ECM ❌ U0101 – Lost Communication With TCM ❌ U0128 – Lost Communication With Park Brake Control Module ❌ P0700 – TCM Malfunction ❌ P150C – Engine Speed Signal Error ❌ P2544 – Invalid Data from ECM ❌ P0442 – EVAP System Leak This wasn't a wear-and-tear issue — this was catastrophic electrical and mechanical failure. I texted and called Sam immediately — he ghosted me. Ignored my messages. Rejected my calls. Never followed up. Thankfully, I still had Kaelynn's number. She responded instantly, apologized for referring me to Sam, and validated every concern I had. She even contacted their shop mechanic directly and followed up personally. Her empathy and initiative were impressive and genuine. Again — Kaelynn is the ONLY reason I'm not rating this 1 star. And now, to get it repaired under the 90-day/3,000-mile powertrain warranty, I have to: Tow the vehicle 68 miles to the dealership — my insurance only covers 15, so that's $5–8 per mile out of pocket Pay a $300 deductible Hope they even honor it after all this dodging I can't safely drive the vehicle without risking more damage, and I'm stuck. Period. Oh — and this vehicle was sold to me with a clean Carfax, meaning it might qualify for the Carfax Buyback Guarantee. I am currently looking into that because I refuse to be stuck with a lemon I was misled into buying. --- ✅ Kaelynn: 5 Stars 🚫 Sam: 0 Stars 💥 Excellent Choice Auto? More like Excellent Scam Auto. This place might look decent on the outside, but don't let the shine fool you. If you're not working with Kaelynn, RUN.