I recently inquired about a car I saw on Auto Trader and was lucky enough to receive a response from Kayelyn. From the very start, she has been an excellent communicator, guiding me through my purchase decision with patience and transparency. When I arrived for the test drive, the car was ready and waiting, and she answered all my questions thoroughly. Pricing and Carfax details were presented with full transparency, which I really appreciated. Kayelyn continues to be incredibly helpful and responsive to every request, making this experience exceptional. Customer service like this is rare these days, and I sincerely appreciate it.
[NOTE] Unfortunately, my experience at Rairdon Auto Group in Kirkland was the complete opposite. They assured me the car was available, leading me to make the trip, only for me to find out that the vehicle wasn't even on the lot—it was in the shop getting a new engine. My time was completely wasted.